FAQ

Frequently asked questions about Ably

Can I see the status of the Ably service globally?
The current service status is always available from https://status.ably.io/. We also keep statistics on any previous service incidents per region and ...
Wed, 2 Dec, 2015 at 10:40 PM
Should I use the REST or Realtime library?
The REST library is stateless. It is a wrapper around our REST API, however it provides a lot of additional functionality including  authentication, routin...
Tue, 23 Oct, 2018 at 1:05 PM
What is your data protection policy?
Please see Ably's data protection policy. Please note, in addition, that Ably is a registered data controller with the UK Information Commissioner’...
Mon, 24 Apr, 2017 at 11:18 PM
Do you have a terms of service?
Yes, please see the Ably Terms of Service on our website.
Mon, 24 Apr, 2017 at 11:19 PM
Are you HIPAA compliant?
Ably U.S. HIPAA (Health Insurance Portability and Accountability Act) Statement We are sometimes asked about our compliance with the U.S. HIPAA (Health Ins...
Thu, 8 Aug, 2019 at 11:59 AM
Do you have a GDPR DPA (Data Processing Agreement) to sign?
No, fortunately, this is not necessary as our online Terms incorporate everything that is required within a DPA document. This means that all Ably customers...
Tue, 29 May, 2018 at 12:52 PM
How can I subscribe to messages using Python/PHP/other REST-only SDKs?
Ably offers REST-only SDKs for Python and PHP. However, there are many ways to implement realtime features in those languages or corresponding frameworks...
Thu, 2 Aug, 2018 at 3:57 PM
Can I use Ably for audio and video streaming?
By default, Ably does not support media streaming. However, you can still implement audio and video streaming with Ably by using it as a realtime signalling...
Sat, 26 Jan, 2019 at 12:49 PM
How can I delete my account/user or have all my details deleted?
If you wish to have any of your accounts, users, or details removed from our systems, please contact us, specifying: What accounts/users you want to be de...
Thu, 30 Aug, 2018 at 2:14 PM
Should I reduce the REST publish timeout?
Occasionally, users choose a smaller timeout for REST publish operations (ie shorter than the default 10s for the entire request) in order to get quicker fe...
Mon, 10 Sep, 2018 at 10:57 AM