FAQ

Frequently asked questions about Ably

Can I see the status of the Ably service globally?
The current service status is always available from https://status.ably.io/. We also keep statistics on any previous service incidents per region and ...
Wed, 2 Dec, 2015 at 10:40 PM
Should I use the REST or Realtime library?
The REST library is stateless. It is a wrapper around our REST API, however it provides a lot of additional functionality including  authentication, routi...
Mon, 12 Feb, 2018 at 5:32 PM
What is your data protection policy?
Please see Ably's data protection policy. Please note, in addition, that Ably is a registered data controller with the UK Information Commissioner’...
Mon, 24 Apr, 2017 at 11:18 PM
Do you have a terms of service?
Yes, please see the Ably Terms of Service on our website.
Mon, 24 Apr, 2017 at 11:19 PM
Are you HIPAA compliant?
Ably U.S. HIPAA (Health Insurance Portability and Accountability Act) Statement We are sometimes asked about our compliance with the U.S. HIPAA (Health Ins...
Wed, 13 Jun, 2018 at 4:34 PM
Do you have a GDPR DPA (Data Processing Agreement) to sign?
No, fortunately, this is not necessary as our online Terms incorporate everything that is required within a DPA document. This means that all Ably customers...
Tue, 29 May, 2018 at 12:52 PM
How can I subscribe to messages using Python/PHP/other REST-only SDKs?
Ably offers REST-only SDKs for Python and PHP. However, there are many ways to implement realtime features in those languages or corresponding frameworks...
Thu, 2 Aug, 2018 at 3:57 PM
Can I use Ably for audio and video streaming?
By default, Ably does not support media streaming. However, you can still implement audio and video streaming with Ably by using it as a realtime signalling...
Mon, 6 Aug, 2018 at 9:44 AM
How can I delete my account/user or have all my details deleted?
If you wish to have any of your accounts, users, or details removed from our systems, please contact us, specifying: What accounts/users you want to be de...
Thu, 30 Aug, 2018 at 2:14 PM
Should I reduce the REST publish timeout?
Occasionally, users choose a smaller timeout for REST publish operations (ie shorter than the default 10s for the entire request) in order to get quicker fe...
Mon, 10 Sep, 2018 at 10:57 AM