Client errors

Errors that are generated because of client errors such as invalid request formats, authorization issues and rate limits.

Error code: 42911 - Maximum account-wide instantaneous messages rate exceeded
In order for Ably to ensure we can provide continuity of service for all customers under all conditions, every account has a hard upper limit in regards to ...
Wed, 12 Sep, 2018 at 6:38 AM
Error code: 50000
If you see this then you may have run into a bug, check our status site to see if there are any current issues. If not then please let us know with steps to...
Wed, 26 Sep, 2018 at 10:58 AM
Error code: 80008 - Unable to recover connection (connection expired)
This error often occurs when a connection has ended, and then the client/server has reconnected with a fresh connection. This will mean the previous connecti...
Tue, 4 Sep, 2018 at 5:41 PM
Error code: 90010 - Maximum number of channels per connection exceeded
If you have seen this error message, then it means your Realtime client has attached to more channels than your account will permit on a single connection. ...
Wed, 12 Sep, 2018 at 6:45 AM
Invalid error code
Ably error codes are typically 5 numeric digits such as 40000, which indicates bad request.  You may have arrived at this support article as you have a link...
Mon, 3 Sep, 2018 at 12:52 PM
Explanation all metrics within rate limit errors
When a rate limit on your account is exceeded, we will reject new operations, such as publishing messages, until the rate limit period has passed.  Therefor...
Thu, 27 Sep, 2018 at 11:34 AM
Error code: 40131 - Key revoked
If you see this error, it means that the Ably API key you've used to instance the library is no longer valid as it has been revoked by an admin of the ...
Wed, 10 Oct, 2018 at 12:19 PM
Error code: 40115 - Account restricted (request limit exceeded)
If you see this error, it means that you are trying to go over the allocated quota that you currently have on your account, i.e. you are going over the requ...
Thu, 11 Oct, 2018 at 2:36 PM
Error code: 40009 - Maximum message length exceeded
If you see this error, it means that the message you are trying to send in a single request has exceeded the limit as per your package. Solving this err...
Tue, 16 Oct, 2018 at 5:35 PM
Error code: 40005 - Invalid credentials
If you see this error, it means that the Ably API key or token you've used to instance the library is not valid. Solving this error: If you are a...
Tue, 16 Oct, 2018 at 5:42 PM