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Ably FAQs
Account billing and packages
Account billing and packages
Packages & Pricing
Limits
Committed Use
Charges
SLA & Uptime Guarantees
General
FAQ
Getting Started
Contacting us
Architectural Advice
Realtime API and client libraries
Platform support
Connections
Common issues
Authentication
Troubleshooting
Device support
Development tools
SDK
Channels
Messages
Subscribing and publishing
Presence
Namespaces and naming
General
History
Occupancy
Metadata and statistics
REST API and client libraries
Usage
Common issues
Ably error codes
General
Client errors
Server errors
Integration Errors
Connection Errors
Channel Errors
Spaces errors
Control API errors
Other
Account and app setup and configuration
Accounts and apps
Keys and tokens
User management
Account maintenance
Ably architecture, transports, and security
Transports and connections
Security
Protocol support and protocol adapters
Data centres
Ably architecture design
Performance and Redundancy
Redundancy & reliability
Performance
Push Notifications
Setup
Common questions
Troubleshooting
Integrations
Events, Webhooks and Functions
Message Queues
Firehose
Datadog
Migrating to Ably from an existing service
Migrating from PubNub
Migrating from Pusher
Migrating from Socket.io
Account billing and packages
Information on billing and the packages we offer
Packages & Pricing
Migrating from Self-Service to a PAYG plan
How do I upgrade my Self Service account to a Pay As You Go package?
Can I modify my current Self-Service plan?
What is PAYG?
My current self-service plan exceeds the PAYG limits. What should I do?
Why can’t I migrate my Self-Service account to a Pay-as-you-go package from the dashboard?
How will the transaction appear in my credit card statement each month?
Are you able to provide a quotation or estimate?
How does Ably count and bill for messages?
How can I change my credit card billing details?
How do I upgrade to PAYG and downgrade to the free package?
How much does it cost for message storage / to store messages?
How do I cancel my free or paid account?
Payment failed for customers in India
Is there a cost to participate in the Spaces Beta?
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Limits
How does Ably count peak connections?
How does Ably count peak channels?
How can I calculate what package I need to not hit a specific limit?
How frequently do you send email notifications about reaching, approaching or exceeding my account limits?
Do you have any connection, message, rate or other limits on accounts?
What happens if I exceed my package connection, channel or message limits?
Can I increase the limits on my PAYG plan?
How are instantaneous max rate limits calculated and enforced?
I've hit a connection limit, what does this mean?
Understanding account limit notifications within email alerts or in your dashboard
How can I reduce my message count?
How does Ably measure message size?
Can I see a list of all my account limits in one place?
Can I see a list of all limits I have previously neared or hit in my account?
Why is there an hourly or per second limit on messages and data transfer?
I've hit an hourly/monthly messages limit, what does this mean?
I've hit an hourly/monthly token request limit, what does this mean?
I've received an email or seen an error that I'm hitting an account limit. What can I do?
What happens if I exceed my max connection creation rate?
Which limits send notification emails?
I've hit an hourly apiRequests limit, what does this mean?
I've hit a channels limit, what does this mean?
I've hit a maxRate limit, what does this mean?
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Committed Use
Do you support custom CNAME endpoints?
What is Active Traffic Management?
Do you support dedicated or isolated clusters?
Do you have an option to keep my data in Europe or the United States?
Charges
When will my PAYG account be charged and how much will I be charged?
Where can I find a copy of my invoices?
Can I have monthly invoices and receipts sent to my accounts department?
Do time() and ping() requests count as messages?
SLA & Uptime Guarantees
I'm experiencing service disruption but the status site says that there isn't any downtime - why?
Refunds (service credits) if service uptime not achieved
Ably's uptime guarantee, service level agreement