This means you've sent enough token requests within the last hour (which is calculated from :00 - :00 e.g. 08:00-09:00) or month to surpass your limit or hit a warning.  Token requests are made by clients requesting tokens using signed token requests.


There are three types of Token request limits you can hit:

  • tokenRequests.hourly.warning - when you reach 80% of your pre-paid quota.
  • tokenRequests.hourly.soft - when your pre-paid quota has been exceeded.
  • tokenRequests.hourly.hard - when the hard limit on the account has been exceeded. You will now be blocked from sending token requests until the end of the hour.


If you need the ability to send more token requests, we recommend you upgrade your account by increasing your monthly message quota from which Token request limits derive (see our limit calculator).