Yes, the process to change the account owner for an account is as follows:


  1. Ensure the new account owner is an admin of your account. If you are not sure how to do this, please follow the instructions to invite new users to your account and ensure they are set up as an admin. Find out the difference between normal users and admins.
  2. The current account owner of your account must email support@ably.io with a request to change the account ownership to an existing admin on your account.
  3. You will receive an email requesting confirmation of your intention to change ownership.  Please reply confirming your intention. This step is necessary to ensure the requester is indeed the owner of the account owner email address.
  4. We will transfer ownership for you and notify you of this change.


Please note that only the account owner of an account can manage billing details such as the package, credit card details and view invoices.