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Account billing and packages
Packages & Pricing
20
What happens if I exceed my package connection, channel or message limits?
Do you charge for encrypted TLS connections?
How does Ably count peak connections?
How does Ably count messages?
Do you have any connection, message, rate or other limits on accounts?
See all 20 articles
SLA & 100% Uptime Guarantee
3
Refunds if 100% service uptime not achieved
100% uptime guarantee
I'm experiencing service disruption but the status site says that there isn't any downtime - why?
Enterprise packages
8
Do you support custom CNAME endpoints?
Do you support white-label browser libraries?
Do you support dedicated isolated clusters?
Do you have an option to keep my data in Europe?
Do you have an option to keep my data in America?
See all 8 articles
Charges
3
How will charges from Ably appear on my credit card statement?
Where can I find a copy of my invoices?
Can I have monthly invoices and receipts sent my accounts department?
Business packages
2
Do you have an option to keep my data in Europe or the United States?
I'm on a Business package, what happens if I exceed my connection, channel or message limits?
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