Helpdesk

Packages & Pricing 33

• What happens if I exceed my package connection, channel or message limits?
• Do you charge for encrypted TLS connections?
• How does Ably count peak connections?
• How does Ably count messages?
• Do you have any connection, message, rate or other limits on accounts?

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SLA & Uptime Guarantees 3

• Refunds if service uptime not achieved
• Ably's uptime guarantee
• I'm experiencing service disruption but the status site says that there isn't any downtime - why?

Enterprise packages 8

• Do you support custom CNAME endpoints?
• Do you support white-label browser libraries?
• Do you support dedicated isolated clusters?
• Do you have an option to keep my data in Europe?
• Do you have an option to keep my data in America?

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Charges 3

• How will charges from Ably appear on my credit card statement?
• Where can I find a copy of my invoices?
• Can I have monthly invoices and receipts sent my accounts department?

Business packages 2

• Do you have an option to keep my data in Europe or the United States?
• I'm on a Business package, what happens if I exceed my connection, channel or message limits?